Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

Treatment Room

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

A to Z of Health

Pharmacists can also advise on minor illnesses and injuries:

If your condition is urgent or more severe you can visit your nearest Minor Injury Unit or Accident and Emergency (A&E) Department:

Basingstoke and North Hampshire Hospital
Aldermaston Road,
Basingstoke, Hampshire
RG24 9NA
Tel: 01256 473202
24 hours (A&E)
Andover War Memorial Hospital
Charlton Road, Andover, Hampshire
SP10 3LB
Tel: 01264 358 811
8.30am-7.30pm
West Berkshire Community Hospital
London Road, Benham Hill, Thatcham, Berkshire
RG18 3AS
Tel: 01635 273300
8.00am – 10.00pm

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Speak to someone now – Call NHS 111.

Call 111

Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles. 111
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis. We have our own Clinical Pharmacist, please book an appointment via reception.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
See a Nurse or Health Care Assistant for conditions such as vaccinations, contraception, blood pressure checks, health reviews, wound management, cervical screening, diabetes and asthma monitoring and lifestyle advice.

Contact a Nurse

Book an appointment on the phone 01635 296000
Same Day Medical Care

Same Day Medical Care

For patients who need advice / appointment the same day – the reception team will take your details, contact number and the reason for your call and a member of our ‘duty team’ ( doctor, paramedic or nurse) will phone you back. They will assess with you whether you need telephone advice, a same day appointment or a routine appointment in the future – which they can book.
You can also use our online consultation option here
Get medical advice and treatment from a Doctor.

Travel Room

Travel Room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

Patients planning visits abroad for either business or holidays are asked to book an initial 30-minute appointment with the Practice Nurse well in advance of the proposed departure date (a charge for certain vaccinations will be made).

Alternatively, these services are readily available at certain Pharmacies and Private Clinics – contact your local pharmacy for more information.

Please see the links below for more information about local services available:

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.

Also visit

Wellbeing Centre

Wellbeing Centre

Let’s see what we can do…

Abuse

The Hampton Trust

The Hampton Trust is a charity based in Hampshire working to break the cycle of abuse, conflict and exploitation.

We provide a variety of programmes and services to engage and strengthen individuals, families, organisations and communities.

Telephone: 02380 009898

Website: www.hamptontrust.org.uk

The YOU Trust

The YOU Trust is a charity working in Hampshire and Dorset which for over 30 years has been providing flexible care, support and advice services centred on the people we support.

In 2015/16 the Trust provided support to over 25,000 people in such specialist areas as homelessness, learning disabilities, domestic violence and abuse, young people, advice services, mental health and older persons.

Telephone: 01329 825930

Website: theyoutrust.org.uk

Email: enquiries@theyoutrust.org.uk

Basingstoke and Alton Well-being Service

Basingstoke and Alton Well-being Service

Whether you are feeling lonely, or are looking to become physically active but need help with motivation, want support with building your confidence or want to find out how to take part in activities in your community then the British Red Cross can help.

This service is available to all adults whose GP is located in North Hants.

To find out more contact:

Basingstoke 07885 804254 (Chloe Walters)
connectnorthhants@redcross.org.uk

Alton – 07711 007985 (Sonia Winwood)
connectalton@redcross.org.uk

Further details here and about Red Cross Community Connectors here

Bereavement

Cruse Bereavement Care

Cruse Bereavement Care in North Hampshire is is part of over 75 local services of the national charity which for 60 years has given support and help to those in their time of need.

Help and support is strictly confidential and is given without charge.

Freephone: 0808 808 1677 (National helpline is open Monday-Friday 9.30-5pm (excluding bank holidays), and until 8pm on Tuesdays, Wednesdays and Thursdays.

Facebook:@crusebereavementcare

Twitter: @CruseCare

Andover & District: 01264 336006

Email: andover@cruse.org.uk

Basingstoke: 01264 335569

Email: basingstoke@cruse.org.uk

Website: www.cruse.org.uk/North-Hampshire-area

Winchester Bereavement Support

Winchester Bereavement Support is a registered charity. It is a voluntary organisation, offering a confidential support service to bereaved people in Winchester and the surrounding area.

Support is given through home visits by carefully selected and trained volunteers. These volunteers are called Bereavement Visitors. There is no charge for the service.

Telephone: 01962 863626

Website: www.winchesterbereavementsupport.org.uk

Email: help@winchesterbereavementsupport.org.uk

Simon Says

Simon Says knows that the death of someone important can have a devastating effect on a child or young person.

Given appropriate support and information, children and young people can be supported to understand what has happened and move forward to rebuilding their lives.

Whether the death was sudden, or expected, the charity works closely in practical and creative ways with children and young people to create an atmosphere in which grief can be shared and normalised.

Telephone: 023 8064 7550

Website: www.simonsays.org.uk

Email: info@simonsays.org.uk

Cancer

North Hampshire Prostate Cancer Support Group

Meetings take place on the last Thursday of the month for men and their partners affected by prostate cancer.

Prostate cancer group information

Carers

Carers Together

Carers are people who give their time, unpaid, to support relatives, friends or neighbours. This may be because they are old and frail, have a disability or a long or short term health condition.

Carers Together is a carer led charity that offers support for unpaid carers living anywhere in Hampshire including Southampton and Portsmouth.

Telephone: 01794 519495

Website: www.carerstogether.org.uk

Email: admin@carerstogether.org.uk

The Princess Royal Trust for Carers in Hampshire

The Princess Royal Trust for Carers in Hampshire is part of a network of 144 Carer Centres in the UK. The network is co-ordinated by The Carers Trust. The Princess Royal Trust for Carers was founded by Princess Anne in Glasgow in 1991.

Telephone: 01264 835246

Website: carercentre.com

Email: info@carercentre.com

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999

Website: www.carersuk.org

Child Health

Healthier Together

NHS Healthier Together aims to improve the health of children and young people in Dorset, Hampshire and the Isle of Wight.

Website: www.what0-18.nhs.uk

Android app: Google Play

Apple app: App Store

Chat Health

If you are aged 11 to 19 and want confidential advice from a ChatHealth nurse on: Relationships; Weight; Anxiety; Depression; Drugs; Smoking; Stress; Your Body; Alcohol; or Self Harm please text 07507 332160

Find out more about Chat Health

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

Family Information and Services Hub

The Family Information and Services Hub includes Hampshire Local Offer and Hampshire Gateway

You can find information about what is going on in your area, details on how to access services, organisations and activities in Hampshire, and the advice and support that’s available.

Website: fish.hants.gov.uk/kb5/hampshire/

Healthy Child Programme

School nursing teams can offer advice to children, young people, families and education staff on issues including: Health advice and support; Sexual health; Immunisation; Growth; Childhood illness; Bed-wetting; Stopping smoking.

Find your nearest school nurse here

Website: www.southernhealth.nhs.uk/schoolnursing

Email: Hp-tr.schoolhealthadmin@nhs.net

Resources for Parents and Young People on the Waiting List

YPI Counselling, which offers family therapy, parent and specialist sexual abuse counselling, has compiled a list of resources for parents and young people on the waiting list.

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Download from: www.nhs.uk

Community Groups

Oakley Community Association

Oakley Community Association facilitate opportunities for social welfare, leisure and recreation to enable local residents of all ages to achieve their full potential.

Twitter: @OCAOakley

Telephone: 01256 781456 (Secretary: Eve Askew)

Website: ocaoakley.org.uk

Overton Recreational Centre

Overton Recreational Centre was formed as a registered charity in 1965 to provide for the sport and recreational needs of Overton and the surrounding area. The ORC supports three sites and over 30 acres of green space, playing fields and three halls.

Facebook: @overtonrecreationcentre

Twitter: @orc_overton

Website: www.overtonrecreationcentre.org.uk

Email: chairman@overtonrecreationcentre.org.uk

Please find ORC Newsletter:

Diabetes Support

Diabetes UK

Diabetes UK South East aims to provide support, information, understanding and friendship to anyone affected by diabetes.

Telephone: 0345 123 2399

Facebook: @DiabetesUK

Website: www.diabetes.org.uk/south_east

West Hampshire Community Diabetes Service

The West Hampshire Community Diabetes Service is a free course explaining the importance of blood sugar levels, blood pressure and blood fats, and gives an opportunity to share and discuss within a group.

WISER

The WISER session will provide you with up to date information and advice to help you to manage your diabetes and can help you to improve your health.

Drugs and Alcohol

Inclusion Basingstoke

The Inclusion Recovery Basingstoke Hub covers Chineham, Tadley, Overton, Whitchurch, Alton (where there is a weekly satellite clinic) and nearby areas for anyone affected by or wanting drug or alcohol support.

Telephone: 0300 124 0103 option 2

Website: www.inclusion.org

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 917 7650

Website: www.alcoholics-anonymous.org.uk

Email: help@aamail.org

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: frank@talktofrank.com

More tools and apps
Depression, Anxiety and Stress

italk psychological therapy service

italk is a free service for patients with depression, anxiety or stress aged 16 and over who registered with a GP locally.

The main therapy offered is Cognitive Behavioural Therapy (CBT) which is a talking therapy which looks at thoughts, feelings and behaviours and teaches coping strategies and other ways to manage how you are currently feeling.

Call: 023 8038 3920

Facebook: @italkHampshire

Twitter: @italkHants

Website: www.italk.org.uk

Email: info@italk.org.uk

Every Mind Matters Quiz

Having good mental health helps us relax more, achieve more and enjoy our lives more. There are simple things we can all do to look after our mental health and wellbeing – take the quiz to get started today with a free plan, expert advice and practical tips.

Website: www.nhs.uk

Mental Health Support Directory

You can find out where to go for support and advice, along with useful addresses and websites to help keep you well in our Mental Health Support Directory.

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: info@rethink.org

Mind

Mind provides advice and support to empower anyone experiencing a mental health problem, campaigning to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393

Website: www.mind.org.uk

More services for young people
Ear Care

Ear Wax Removal Information

In line with many other practices locally and nationally the team at the surgery have taken the decision to cease offering ear irrigation at the practice.

For more information, please read our Ear Wax Removal Leaflet.

Elderly Care

Oakley and Overton Support Directory

Our Support Directory helps you live independently.

You can view it here.

Village Agents (Overton)

Village Agents are volunteers who help older people to find information and services about getting out and about, getting around at home and money matters.

The Village Agents offer a weekly drop-in centre from 10:00 – 12:00 noon every Tuesday morning in the Palmer Room at the Community Centre.

Contact: Janet, Shailja or Graham on 07843 853003 or 07555 908197, email overtonva@ageconcernhampshire.org.uk

More information about Village Agents is available here:
www.ageconcernhampshire.org.uk/our-services/village-agent/

Find a referral form here.

Connect to Support Hampshire

Advice on everything from health and wellbeing to carers, managing at home and money matters is available from Connect to Support Hampshire.

Website: www.connecttosupporthampshire.org.uk

The Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4708 090

Website: www.thesilverline.org.uk

Age Concern Hampshire

Age Concern Hampshire’s information and advice service provides over-50s with information on everything from benefits and housing to day care at our Wellbeing Centres and personal care at home.

Facebook: AgeConcernHampshire

Twitter: @ageconcernhants

Website: www.ageconcernhampshire.org.uk

Older Drivers Forum

The Older Drivers Forum is a not-for-profit organisation made up of experts in road safety aimed at keeping mature motorists on the road safely for longer.

They give practical and informative help and support to continue driving or pointing you in the right direction for an assessment to identify your driving needs – from wing mirror adapters to an elevated driving seat.

Visit: www.olderdriversforum.com

Call: 01962 846100

Older Drivers Forum – A Quick Guide

Red Cross

Chloe Walters from Red Cross comes to Oakley and Overton Surgery waiting rooms on alternate Fridays from 11:00 – 12:00 and can help signpost to many organisations.

Further information from reception and about Red Cross Community Connectors here.

Is your driving changing (RoSPA)?

Mobility is vital to maintaining a full and independent life, but as we grow older, our general health and fitness begins to decline. This often causes concern that older drivers may be at a higher risk of being involved in road crashes. Therefore, we need to help people to maintain safe mobility as they get older, says the Royal Society for the Prevention of Accidents (RoSPA) .

If someone is becoming unsafe to drive, it is important that they change the way they drive, or stop driving altogether if necessary. RoSPA’s website, www.olderdrivers.org.uk, has information on the law about driving licences, driving assessments and advice for drivers and family members.

Call: 0808 801 0822

Email: info@olderdrivers.org.uk

Is your driving changing?

Dementia

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Age UK

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life, believing in a world where everyone can love later life.

Telephone: 0800 169 2081

Website: www.ageuk.org.uk

Frailty

Frailty Focus

If you are thinking about the future, or feel that a family member or friend needs to start doing so, lots of tips are available from Frailty Focus, a campaign commissioned by NHS North Hampshire Clinical Commissioning Group.

Website: www.frailtyfocus.nhs.uk

Healthy Living

Advice, tips and tools from the NHS

Find out about eating well, whether you are a healthy weight and exercise programmes and tips to improve your fitness and wellbeing.

Website: www.nhs.uk/live-well/

Connect to Support Hampshire

Advice on everything from health and wellbeing to carers, managing at home and money matters is available from Connect to Support Hampshire.

Website: www.connecttosupporthampshire.org.uk

Mental Health Support Directory

You can find out where to go for support and advice, along with useful addresses and websites to help keep you well in our Mental Health Support Directory.

Learning Disability Guides
Maternity

Planning your Pregnancy

Antenatal care is provided by our midwife – please book an appointment with her as soon as you know you are pregnant.

NHS Pregnancy and Baby Guide

Your Antenatal Care

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: play.google.com

Download from: itunes.apple.com

Nutrition

Vitamin D

Good nutrition is essential for our health and wellbeing but there is some confusion about what we need to stay healthy.

The Self Care Forum issues Nutritional Fact Sheets, including one about why Vitamin D is important and how to get your recommended daily intake.

Self-Care

Self Care Forum

The Self Care Forum aims to further the reach of self care and embed it into everyday life.

Self Care is the actions that individuals take for themselves, on behalf of and with others in order to develop, protect, maintain and improve their health, wellbeing or wellness.

Telephone: 020 7421 9318

Website: www.selfcareforum.org

Email: libby.whittaker@selfcareforum.org

Sexual Health

Get it on

Your guide to sexual health services in Hampshire.

Twitter: @getitonhants

Telephone: 0300 300 2016

Website: www.hants.gov.uk/socialcareandhealth/getiton

Coil fitting and what to expect

Please make a normal 10 minute appointment with Dr Lindsay or Dr Decker to discuss having a coil fitted or changed.

Advice about long acting reversible contraception.

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 020 7608 5240

Website: www.fpa.org.uk

Lets Talk About It

Solent NHS Trust Sexual Health Service provides Sexual and Reproductive Health (SRH) and Genito-Urinary Medicine (GUM) services across Hampshire (exc. Isle of Wight), Portsmouth and Southampton.

Facebook: www.facebook.com

Twitter: www.twitter.com

Telephone: 0300 300 2016

Website: www.letstalkaboutit.nhs.uk

Sexual Health Helpline

The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9:00 – 20:00.

Telephone: 0300 123 7123

Stop Smoking

Smokefree Life Berkshire

Smokefreelife Berkshire is a free service from Solutions 4 Health serving Bracknell, Reading, Slough, Windsor and Maidenhead, West Berkshire & Wokingham and we offer support that works!

Website: www.smokefreelifeberkshire.com

Weight Management

Basingstoke: Walking for Health

If you would like to a gentle way to improve your fitness, make new friends and enjoy your local parks and open spaces, do come along to a free health walk. More than 200 people a week are ‘Walking for Health’ in Basingstoke and the surrounding areas.

Website: www.walkingforhealth.org.uk

WW

WW (formerly known as Weight Watchers) and Hampshire County Council are working together and would like to offer you a free 12 sessions.

More information for Hampshire residents

Telephone: 0345 602 7068 quoting: WWRS095 or visit www.com/uk/hampshire

Website: www.weightwatchers.com

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Website: www.slimmingworld.co.uk

More tools and apps

Health Review and Assessment Clinic

Prescriptions and medicines centre

Prescriptions and medicines centre

How can we help you?

Please allow 3-5 working days for your prescription request to be processed. If you are on regular medication we need to review this at least annually to make sure it is still the correct medication for you. We call you in for review in the month of your birth.

The Health Centre at Kingsclere has its own dispensary, run by the Practice.

Local Pharmacies

Administration office

Administration office

How can we help you?

Can’t find what you’re looking for?