Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

August Bank Holiday Closure
- New
23/08/2019
Watership Down Health surgeries will be closed from 18:30 on Friday, August 23, and will re-open on Tuesday, August 27, at 08:00. During this time any calls will be redirected to the NHS 111 service. Advice is also available at 111.nhs.uk Read more
Flu Vaccinations
- New
22/08/2019
Book your Flu Vaccination now! Read more
New Toe Nail Cutting Service
- New
29/04/2019
A Toe Nail cutting service for patients aged over 55 begins at Overton on Wednesday, June 12, run with Age Concern Hampshire. Each clinic will be on Wednesdays, starting at 1:00 and finishing at 4:50. Appointments are 20 minutes with clients w Read more
Wellbeing Walk postponed because of weather warning
26/04/2019
The future of GP practices: How working together will work for you
15/04/2019
Watership Down Health launches first Wellbeing Walk
08/04/2019
Online Access for Patients
25/01/2019
Patient Access Update
17/01/2019
Flu Vaccine availability for over 65s
22/10/2018
Merger Update - Patient Access
24/09/2018
FAQs Regarding Merger
09/08/2018
Watership Down Health - Letter to Patients
09/08/2018

The Health Centre, Kingsclere

We are currently CLOSED.

The Health Centre, Kingsclere

News

The Health Centre, Kingsclere

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

The Health Centre, Kingsclere

News

Submit self-monitoring health reviews
(if requested by the doctor or nurse):