Our Primary Care Network and how it affects you

Over the past few years GP Practices have been coming together to offer services to patients they could not do on their own – as Primary Care Networks. This is not a merger. We are two practices working within their community, sharing a common vision (currently being finalised and to help shape it please email ruralwest.pcn@nhs.net) and values.

We organised a community engagement event to explain this in more detail: Introduction to Primary Care Networks

Why set up Primary Care Networks?

  • Improved services offered to patients
  • Support for practices from each other
  • Improved resilience of practices
  • Improved learning and knowledge
  • Improved health outcomes as practices learn and share best practice

What does this mean for patients?

Over the past year we have been able to offer these services:

  • Improved Access appointments offered across the Network from Monday to Friday, 18:30 – 19:30 and Saturdays mornings, with Sunday mornings provided by Hantsdoc
  • Proactive Care Nurse working with our housebound elderly
  • Clinical Pharmacist – to help with medication questions and reviews
  • Musculoskeletal First Contact practitioner
  • Dietician

This month:

  • Red Cross Community Connector (also known as social prescriber) – working with patients to help them access support and help from other organisations
  • Andover MIND Mental Health Support Advisor – to signpost those with mental health problems to the correct support.

Both Practices have multi-disciplinary teams working within the surgeries. Access to these teams is via our Receptionists (and sometimes via the practice websites or on-line Apps) who can help you see the correct clinician for the first appointment:

  • Phlebotomists – for blood tests
  • HCAs – health checks, blood pressure reviews, heart tracing, wound care
  • Practice Nurses – Diabetes, Asthma and COPD reviews, smears and contraception, some also help with triage calls in our same day access clinic
  • Paramedic (WDH) – working in our same day access clinic
  • Doctors – we would still ask that you see the same doctor for on-going problems and with complex health problems as this is important with continuity.

There are many ways to access the advice you may need:

  • Telephone
  • Face to Face
  • E-consult – accessed through our website, useful for a range of symptoms and advice including Travel
  • Email a question through website
  • Online access – for booking appointments, medication repeats, checking results and full access to your records on request
  • In the future – video consultations

Our wider Community

Community Pharmacists – can give advice on your medication and minor illness and there are many other organisations which can help with social, mental and financial advice.

Primary Care Network Directors Dr Judy Lindsay and Dr David Newman

Please see links below:

Introduction to Primary Care Networks

The Future of GP Practices

Village Agent One Stop Shop

PCN message from Dr Lindsay and Dr Newman